Shipping Policy
Effective Date: [03/26/2026]
Thank you for shopping with GridFall AI. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Free Shipping
We offer free standard shipping on all orders.
Shipping costs are included at no additional charge during checkout unless otherwise stated.
2. Order Processing Time
Orders are typically processed within 1-2 business days after payment is successfully received.
Business days do not include weekends or holidays.
Please note:
- processing time is separate from shipping time
- orders may take longer to process during periods of high order volume, holidays, product launches, or unforeseen disruptions
3. Shipping Method and Estimated Delivery Time
All orders are shipped using standard shipping.
Estimated delivery time is typically 3-5 business days after the order has been processed and shipped.
Total estimated delivery time is generally:
- 1-2 business days for processing
- plus 3-5 business days for shipping
This means most orders should arrive within approximately 4-7 business days, excluding weekends and holidays.
Delivery estimates are not guaranteed and may vary depending on carrier performance, weather, destination, and other factors outside our control.
4. Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking updates to appear after the shipment has been created.
5. Shipping Availability
We currently ship to the locations made available at checkout.
If we are unable to ship to your address for any reason, we will contact you using the information provided with your order.
6. Delays
While we aim to ship and deliver orders within the timeframes listed above, delays can occasionally occur due to:
- carrier delays
- weather events
- holidays
- incorrect or incomplete shipping information
- high order volume
- other circumstances outside our control
GridFall AI is not responsible for shipping delays caused by the carrier or by events beyond our reasonable control, but we will do our best to help if an issue arises.
7. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate at checkout.
GridFall AI is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at support@gridfallai.com. We will do our best to help before the order ships, but we cannot guarantee changes can be made once processing has begun.
8. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us at support@gridfallai.com as soon as possible.
We may ask you to provide:
- your order number
- the name used for the order
- photos of any damage, if applicable
- any relevant delivery details
We will review the issue and work with you to determine the next appropriate step. Resolution may depend on carrier records, shipment status, and the circumstances of the delivery.
9. Delivery Issues
It is the customer’s responsibility to ensure that the shipping location is secure and accessible for delivery.
GridFall AI is not responsible for packages marked as delivered by the carrier but subsequently lost or stolen after delivery. However, if you experience a delivery issue, please contact us and we will do our best to assist.
10. Contact
If you have any questions about shipping or your order status, please contact:
GridFall AI
Email: support@gridfallai.com