Frequently Asked Questions
ABOUT GRIDFALL AI
GridFall AI is an offline AI chat assistant designed to run locally on your own device. It is built for people who want a private, self-contained AI experience without relying on cloud accounts, subscriptions, or a live internet connection during use.
GridFall AI is designed for people who value privacy, offline capability, ownership, portability, and independence from cloud-based platforms.
It gives you immediate answers from a library of knowledge based on millions of data sources - and it's completely under your control.
GridFall AI is designed for general informational use and is extremely useful for things like:
- Offline reference materials (engineering manuals, agriculture guides, radio communication protocols, etc.)
- General preparedness-oriented information and checklists
- Personal research and note-style assistance
Example prompts could include "Give me detailed instructions for how to use a Ham radio", or "How can I set up a hydro-electric power generation system?".
We like to say that any answer you could find in a library book or encyclopedia, GridFall AI will give you in seconds.
GridFall AI is designed around privacy, offline use, and ownership. Unlike cloud-based AI tools, GridFall AI does not require an online account or monthly subscription to function. It runs locally instead of relying on a hosted web service. It also never tracks or shares your data at any time.
That said, GridFall AI is not intended to outperform the largest cloud-based AI systems in raw capability. It is best understood as a practical offline AI tool built for independence, privacy, and portability.
Since GridFall AI runs locally on your computer, it is limited by your systems processing power, which means it can never be as powerful as tools like ChatGPT which rely on entire server farms to operate - it would simply be too slow.
To that end, GridFall AI is not designed for:
- Live web browsing
- Real-time news or current-event awareness
- Advanced, multi-step reasoning
- Image or video generation
Not necessarily. GridFall AI is best for customers who specifically value offline use, privacy, and a one-time purchase model. If your main priority is maximum possible capability, real-time web access, or the full feature set of the largest online AI platforms, a cloud AI service may be a better fit.
No. Like other AI systems, GridFall AI can make mistakes. Responses may be incomplete, incorrect, outdated, or misleading.
You should independently verify important information, especially for medical, legal, financial, emergency, or safety-related topics.
USING THE PRODUCT
No. GridFall AI is designed to be used offline. The core product is intended to run without requiring an active internet connection during normal use.
That is one of its main intended benefits. GridFall AI is designed for use without relying on a live internet connection during normal operation.
No. GridFall AI does not require an account, login, or subscription to use the core product.
No. GridFall AI is a one-time purchase. There is no required monthly subscription to keep using the product you bought.
The GridFall AI USB product includes:
- A premium, all metal USB drive (with USB-A and USB-C ports), which comes pre-loaded with the GridFall AI software
- A rugged and waterproof carrying case
- Paracord lanyard for the USB drive
- Printed and digital user guide
COMPATIBILITY AND SETUP
GridFall AI is designed to be as straightforward as possible, especially compared with many self-hosted or locally run AI tools.
That said, setup may still vary depending on your computer, operating environment, and product version. A user guide is included to help walk you through the process.
Typically, setup takes less than one minute - just plug in the drive, open the GridFall AI folder, double-click the "Start GridFall AI" file, and the rest is done automatically.
We recommend the following system requirements:
- Windows PC (desktop or laptop) with Windows 10 or 11 operating system
- 16GB RAM recommended (8GB minimum)
- Processor: Modern multi-core CPU (Intel i5/AMD Ryzen 5 or better recommended)
- 5GB free disk space
- A USB port (USB-3.0 or USB-C recommended)
Unfortunately not at this time, but our Mac version is currently in development. Check back soon for updates.
Yes. The USB drive acts as your 'key' to the program, and must be inserted into your machine in order for the program to run. You cannot copy the files off of the drive and still access the program.
Yes, we do offer an installer, but the USB drive works as your physical key to the program. Even with the installed version, the USB drive still has to be inserted into your machine for the program to run.
Your purchase grants the right to use the product as provided, subject to the Terms of Service / EULA. You may not copy, redistribute, bypass licensing controls, or use the software outside the scope of the license granted with your purchase.
PRIVACY AND SAFETY
Always. GridFall AI is designed to run locally, which means the software itself is intended to operate on your own device rather than sending your prompts to us through a cloud chat service.
Your chat data is never viewed, stored, tracked, stored, or uploaded at any time. Once you clear the chat or close the program, the data is erased permanently.
However, if you contact us for support, place an order on the website, or otherwise communicate with us directly, that information is handled separately under our Privacy Policy.
Never. GridFall AI is designed so that your prompts and chats remain local to your own device during product use, and are permanently erased when the program is closed.
We do not receive or monitor your offline usage at any time. There is zero surveillance or tracking.
GridFall AI should not be relied on as a sole or primary source of information in emergencies, high-risk situations, or any scenario where errors or delays could cause harm.
Always use qualified professionals, official guidance, and emergency services where appropriate.
GridFall AI does not provide professional advice of any kind. All outputs should be treated as informational only and independently verified.
No it is not. GridFall AI will not provide information on illegal subjects or topics that may violate local laws.
ORDERS, SHIPPING, AND RETURNS
Yes. We offer free standard shipping on all orders.
Orders are typically processed within 1-2 business days and shipped using standard shipping, which usually takes 3-5 business days after processing.
Yes. We offer a 30-day money back guarantee.
To start a return, contact support@gridfallai.com within 30 days of delivery. Returned items must meet the conditions described in our Refund / Returns Policy.
Yes. GridFall AI includes a 30-day limited warranty covering defects in included physical components under normal use, subject to the terms of the Warranty Policy.
If your order arrives damaged, defective, or incorrect, contact support@gridfallai.com as soon as possible and include your order number along with a description of the issue.
Yes. Purchases and use of GridFall AI are subject to our Terms of Service / EULA, Privacy Policy, Shipping Policy, Refund / Returns Policy, Warranty Policy, and Safety Disclaimer.
You can contact support at:
support@gridfallai.com