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Privacy Policy

Effective Date: [03/26/2026]

GridFall AI (“GridFall AI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

It also explains an important distinction about the GridFall AI product itself: the software is designed to run locally on your own device, and we do not receive or monitor your prompts, chats, or offline usage through the product itself.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • our website
  • our online store and checkout process
  • customer support communications
  • email communications
  • any related online services we operate

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our site or used to process certain functions such as payments, shipping, analytics, or email marketing.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you place an order, contact us, or interact with our website, you may provide information such as:

  • your name
  • billing address
  • shipping address
  • email address
  • phone number
  • payment-related information
  • order details
  • messages you send to us
  • customer support inquiries

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • time spent on pages
  • referral source
  • general geographic region
  • website interaction data

C. Information Collected Through Shopify and Other Providers

Our store may be hosted on Shopify or use Shopify-related tools and third-party services that collect data necessary to operate the store, process payments, fulfill orders, prevent fraud, and improve performance.

3. How We Use Your Information

We may use personal information to:

  • process and fulfill orders
  • provide shipping and tracking updates
  • communicate with you about your purchase
  • provide customer support
  • respond to inquiries
  • process refunds or returns
  • improve our website and store experience
  • detect fraud, abuse, or unauthorized activity
  • comply with legal obligations
  • send marketing emails if you have opted in or if otherwise permitted by law

4. Product Usage Privacy

GridFall AI is designed to operate offline and locally on the user’s own computer or device.

We do not collect, receive, monitor, or store:

  • your prompts entered into the software
  • your chat history inside the product
  • your offline usage activity inside the product
  • locally generated outputs from the software

In other words, your use of the GridFall AI software itself is intended to remain local to your own machine, subject to how you personally use and store it.

However, this does not apply to information you voluntarily send to us through the website, support email, contact forms, or other direct communications.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

  • keep the website functioning properly
  • remember user preferences
  • understand how visitors use the site
  • analyze traffic and performance
  • improve the user experience
  • support advertising or remarketing, if used

You can often control cookies through your browser settings. Disabling cookies may affect certain site functionality.

6. How We Share Information

We do not sell your personal information in the ordinary sense of directly exchanging it for money.

We may share your information with third parties only as needed to operate the business, including:

  • Shopify or ecommerce platform providers
  • payment processors
  • shipping carriers
  • fraud prevention and security providers
  • email or customer support providers
  • analytics providers
  • legal, regulatory, or government authorities when required by law

These third parties may process information on our behalf or for their own operational purposes in connection with the services they provide.

7. Payment Information

Payments made through our website are processed by third-party payment processors. We do not store full payment card numbers on our own servers.

Payment information is handled in accordance with the policies and security practices of the payment processor and ecommerce platform used at checkout.

8. Email Communications

If you contact us by email or sign up for updates, we may use your email address to:

  • respond to your message
  • provide customer service
  • send order-related notices
  • send promotional or marketing emails, if you opted in or if otherwise permitted

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • fulfill orders
  • provide customer support
  • maintain business and tax records
  • resolve disputes
  • enforce agreements
  • comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure.

As a result, we cannot guarantee absolute security.

11. Your Rights and Choices

Depending on your location, you may have certain privacy rights, such as the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate information
  • request deletion of certain personal information
  • opt out of marketing communications
  • request information about how your data is used

To make a privacy-related request, contact us using the contact information below.

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it if required.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

14. International Visitors

If you access our website from outside the United States, please be aware that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or site functionality. When we do, we will update the Effective Date above.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

GridFall AI
Email: support@gridfallai.com